1. Introduction
This Privacy Policy explains how INNAXEL (“we”, “our”, “us”) collects, uses, stores, and protects personal data when you visit our website or use our services. We are committed to safeguarding your privacy and handling your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
2. Data We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, phone number
- Business information: company name, role, service requests
- Technical data: IP address, browser type, device information, cookies
- Support data: logs, tickets, diagnostic information
- Service usage data: interactions with our website or client portal
We only collect data necessary for providing our services or improving your experience.
3. How We Use Your Data
We process personal data for the following purposes:
- Providing IT and cybersecurity services
- Responding to inquiries and support requests
- Improving website functionality and user experience
- Managing client accounts and billing
- Ensuring system security and fraud prevention
- Complying with legal obligations
We do not sell or rent personal data to third parties.
4. Legal Basis for Processing
We process personal data based on:
- Contractual necessity (providing services you request)
- Legitimate interest (security, service improvement, fraud prevention)
- Legal obligations (tax, compliance, regulatory requirements)
- Consent (when required, such as for marketing communications)
5. Data Sharing
We may share data with:
- Trusted service providers (e.g., cloud platforms, security tools)
- Payment processors
- Legal or regulatory authorities when required
- Partners assisting in service delivery
All third‑party providers are required to comply with GDPR and maintain appropriate security measures.
6. Data Security
As a cybersecurity‑focused company, we take data protection seriously. We implement technical and organizational measures including:
- Encryption
- Access controls
- Network security
- Monitoring and logging
- Secure data storage
- Staff confidentiality obligations
While we follow industry best practices, no system can guarantee absolute security.
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Maintain business records
When data is no longer required, it is securely deleted or anonymized.
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent (where applicable)
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us using the details below.
9. Cookies
Our website may use cookies to:
- Improve functionality
- Analyze traffic
- Enhance user experience
You can manage or disable cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact us.